ISS Group’s mission is to provide mid-market companies the opportunity to purchase and implement
best of breed ‘ERP Add-value’ software solutions at mid-market prices, which traditionally could only be
afforded by large Enterprise and Fortune organizations, in order to improve specific business processes
and extend the life of their ERP investment.
To continue to develop applications and tools, which can be implemented quickly and easily offering
Current Solutions Objective
Our current set of solutions has been designed to provide organizations a way to efficiently and securely
route requests (i.e., Purchase Requests, CapEx Requests, Sales Quotes; virtually any type of request)
throughout the organization for review, and subsequent approval or rejection, in order to perform an
action upon final approval. We call our solutions ‘Request Approval Routing Solutions’.
ISS Group started operations in January 1987 based on a philosophy of offering ‘Big 6 Accounting Firm’
IT consulting services at Mid-market consulting rates. ISS Group started with four IT Professionals and
grew to over 125 Professionals as of December 31, 1999. For the first 13 years of operations ISS Group
was focused on implementing a number of different Enterprise Resource Planning (ERP) applications for
Mid-market Manufacturers and Wholesale Distributors in the U.S., including services such as installation
and configuration of the application, customization of the application, training, project management,
and on-going maintenance and support.
In 1995 ISS Group was introduced to a software developer named QAD, and became one of QAD’s first
resellers in the U.S.
In 1996, ISS Group was asked by QAD to develop QAD’s first eCommerce module for their ERP
application (at that time named MFG/PRO), and developed a solution named ‘MFG/PRO on the Web:
Trading Partner Transactions’ (TPT). The TPT solution was a Customer facing solution providing features
such as Order Entry, Stock Status Inquiry, Pricing and other real-time MFG/PRO functionality which
provided QAD end-user organizations the ability to provide their Customers a channel to transact
business with them via the Internet.
The TPT solution allowed our Client’s Customers to perform their own self-service via eCommerce,
which is a component of CRM applications (Customer Relationship Management). Therefore, a natural
business model evolution for ISS Group was to transition from selling ERP applications to selling and
implementing CRM applications. In 2001 ISS Group became one of Microsoft’s first CRM resellers while
the application was still in beta, and continues to be a Microsoft Independent Software Vendor (ISV) for
the Microsoft CRM application to this day.
In 2004, ISS Group expanded the functionality of the TPT eCommerce solution to include MRO
purchasing functionality. This new solution was originally called ‘MRO Purchasing’, and is currently
In 2008, due to ISS Group’s experience with the Microsoft CRM application and based on similar
methodology to the iPurchase solution, ISS Group developed a new solution named iQuote™, an
application for creating Customer Sales Quotes.
Both the iPurchase and the iQuote solutions include a powerful Approval Routing Engine as part of their
functionality, thus in 2011 ISS Group created a new solution named iApprove™, which is based on the
iPurchase and iQuote approval routing engine. In 2012, iRFQ™ was developed as our newest addition to our
portfolio of web-based products for creating Request for Quote’s (RFQ’s).
In addition to the iPurchase, iQuote, iApprove and iRFQ approval routing solutions, ISS Group has also
developed two tools named iFramework™ and iBridge™. The iFramework tool is a Progress based web
application development environment for developing Progress based web applications. The iBridge tool
is an integration tool for integrating solutions such as iPurchase, iQuote and iApprove with back-office
ERP applications such as QAD EA.
ISS Group Clients include divisions of large multi-national manufacturing Enterprises within the
Industrial/Electronic, Medical Device, Automotive Parts, and Consumer Goods market segments
including Eaton, John Crane, Tyco, J&J, International Automotive Components, Avery Dennison, and
others, as well as many Mid-market manufacturers between $50MM and $1B.