ISS Group’s mission is to provide mid-market companies the opportunity to purchase and implement functionally robust, best of breed ‘ERP Add-value’ point software solutions at mid-market prices, which traditionally could only be afforded by large Enterprise and Fortune organizations, in order to improve specific business processes and extend the life of their ERP investment.
To continue to develop software solutions and tools, which can be implemented quickly and easily offering rapid ROI.
Current Solutions Objective
Our current set of solutions has been designed to provide organizations a way to efficiently and securely route requests (for example, Purchase Requests, CapEx Requests, Sales Quotes, commission processing; virtually any type of request) throughout the organization for review, and subsequent approval or rejection, in order to perform/trigger an ‘action’ upon final approval.
ISS Group started operations in January 1987 based on a philosophy of offering ‘Big 6 Accounting Firm’ IT consulting services at Mid-market consulting rates. ISS Group started with four IT Professionals and grew to over 125 Professionals as of December 31, 1999. For the first 14 years of operations ISS Group was focused on implementing a number of different Enterprise Resource Planning (ERP) applications for Mid-market Manufacturers and Wholesale Distributors in the U.S., including services such as installation and configuration of the application, customization of the application, training, project management, and on-going maintenance and support.
In 1995 ISS Group was introduced to a ERP software developer; QAD Inc. (NASDAQ:QADA), and became one of QAD’s first resellers in the U.S.
In 1996, ISS Group was asked by the management team of QAD to develop their first eCommerce module for their ERP solution MFG/PRO (currently named Enterprise Applications) on the Web: TPT). The TPT solution was a Customer facing solution providing features such as Order Entry, Stock Status Inquiry, Pricing and other real-time MFG/PRO functionality, which provided QAD end-user organizations the ability to provide their Customers a channel to transact business with them via the Internet.
The TPT solution allowed our Client’s Customers to perform their own self-service via eCommerce, which is a component of CRM applications (Customer Relationship Management). Therefore, a natural business model evolution for ISS Group was to transition from selling ERP applications to selling CRM solutions, and became one of Microsoft’s first CRM resellers while the application was still in beta, and we continue to be a Microsoft Independent Software Vendor (ISV) for the Microsoft Dynamics CRM application to this day.
In 2004, ISS Group significantly expanded the functionality of the TPT eCommerce solution to include MRO; the solution undergoing a name change that was more befitting of it’s functionality; iPurchase™.
In 2008, due to our experience with the Microsoft CRM application and based on similar methodology to the iPurchase solution, ISS Group developed a new solution titled iQuote™, an application for creating Customer Sales Quotes.
Both the iPurchase and the iQuote solutions include a powerful Approval Routing Engine as part of their functionality that we call AART™ (Advanced Approval Routing Technology). AART is a highly configurable rules-based workflow engine designed and developed by ISS Group to provide for the routing of electronic Process Forms throughout an organization, such as Purchase Order Requisitions, Sales Quotes, Expense Requests, Financial Control Documents, HR Requests. The purpose of this process is to review, revise, and approve/reject the Process Form in order to perform an action upon final approval, such as creating a Purchase Order, creating a Sales Order, authorizing a payment, updating data within an ERP master table and much more. Therefore, in 2011 ISS Group created a new solution; iApprove™, which is based on the iPurchase and iQuote approval routing engine. In 2012, iRFQ™ was developed as our newest addition to our portfolio of web-based products for creating Request for Quote’s RFQ’s.
In addition to our business process solutions portfolio; iPurchase, iQuote, iApprove and iRFQ, ISS Group has also developed a suite of technology tools; iFramework™ and iBridge™. iFramework is a Progress based web application development environment for developing Progress based web applications. iBridge is an integration tool for integrating solutions such as iPurchase, iQuote and iApprove with back-office ERP applications such as QAD EA.
ISS Group Clients include large multi-national manufacturing Enterprises within the Industrial/Electronic, Medical Device, Automotive Parts, and Consumer Goods market segments such as Eaton Corporation, AFGlobal, John Crane (a Smith’s Group co.), Tyco, Acclarent (a Johnson & Johnson co.), International Automotive Components, Avery Dennison, The Carlyle Group and many others, as well as Mid-market manufacturers between $50MM and $1B in revenue.