Business Process Orientation (BPO) Benchmarking Assessment

The unique Business Process Orientation (BPO) benchmarking assessment is based on a survey tool designed and developed exclusively by ISS Group; specifically Dr. Kevin McCormack, as a result of several years of investigating organizational best practices that result in improved business performance. The “survey” helps leaders pinpoint areas of progress and stagnation by measuring and comparing a company’s current BPO practices to a database of over 100 companies across several industries. The results clearly show how to use BPO as a tool to improve organizational performance and clearly defines specific improvement actions that can be taken.